Billing & Payment Terms
We want to keep everything clear and transparent when it comes to billing. Please review our payment terms below to avoid any confusion or service interruptions.
Invoice Timing
All invoices are issued for the current month’s service and are due upon receipt unless otherwise stated.
Grace Period (Courtesy)
We provide a 30-day grace period as a courtesy. This is not a Net 30 agreement—payment is still expected upon receipt.
Late Fees
Invoices that remain unpaid after 30 days will be considered past due and will incur a 10% late fee.
Service Interruption
Accounts that remain unpaid after 35 days may have services temporarily paused until the balance is brought current.
Example Timeline
If your invoice is issued on May 1st (for May’s service):
- May 31st → Invoice becomes past due and a 10% late fee is applied
- June 5th → Services may be paused due to non-payment
Payment Guidelines
- Always pay the oldest (past due) invoice first before paying any new invoices
- Avoid waiting until the last day of the grace period to prevent overlap or confusion with new billing cycles
Late Fee Policy Enforcement
In the past, late fees may have been waived in certain cases. Moving forward, this has created an expectation we can no longer support.
Client Portal Access
You can manage your account anytime through our client portal:
Log in using the email address associated with your account and your password. Inside the portal, you can:
- View and pay invoices
- Submit and track support tickets
- Review ticket updates and comments
- Access important documents and account information