These Terms of Service (“Terms”) govern your access to and use of the services provided by [Your Company Name] (“Company,” “we,” “our,” or “us”), including our managed services, hosting services, and any other services that we may provide (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.
1. Services Provided
1.1 Managed Services: We offer a range of managed IT services, including but not limited to network management, IT support, cybersecurity, and data backup.
1.2 Hosting Services: We provide hosting services, including web hosting, email hosting, and cloud services.
1.3 Service Levels: We will use commercially reasonable efforts to provide the Services in accordance with the service level agreements (SLAs) specified in your service contract.
2. User Responsibilities
2.1 Account Information: You agree to provide accurate, current, and complete information as required for the provision of the Services and to update this information to keep it accurate, current, and complete.
2.2 Compliance: You agree to use the Services in compliance with all applicable laws, regulations, and these Terms. You shall not use the Services for any unlawful or prohibited activities.
2.3 Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Payment Terms
3.1 Fees: You agree to pay all fees specified in the service contract. Fees are non-refundable except as provided in these Terms or in the service contract.
3.2 Payment Terms: Payment is due upon receipt of the invoice. Late payments may result in suspension or termination of the Services.
3.3 Taxes: You are responsible for all applicable taxes, except for taxes based on our income.
4. Term and Termination
4.1 Term: These Terms will remain in effect until terminated by either party in accordance with this section.
4.2 Termination by You: You may terminate the Services at any time by providing us with written notice. Termination will be effective at the end of the current billing cycle.
4.3 Termination by Us: We may terminate or suspend your access to the Services if you breach any provision of these Terms, fail to pay fees, or if we are required to do so by law.
4.4 Effect of Termination: Upon termination, your right to use the Services will immediately cease. We will delete your data in accordance with our data retention policy.
5. Privacy
5.1 Data Collection: We collect and use your data in accordance with our Privacy Policy, which is incorporated by reference into these Terms.
5.2 Data Security: We implement industry-standard measures to protect your data. However, we cannot guarantee absolute security.
6. Limitation of Liability
6.1 No Warranty: The Services are provided “as is” and “as available” without any warranties of any kind, express or implied.
6.2 Limitation of Liability: To the maximum extent permitted by law, our total liability to you for any damages arising from or related to the Services is limited to the amount you have paid us in the six months preceding the event giving rise to the liability.
7. Indemnification
You agree to indemnify, defend, and hold harmless [Your Company Name], its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of the Services or violation of these Terms.
8. Miscellaneous
8.1 Changes to Terms: We may modify these Terms at any time. We will provide notice of changes by posting the updated Terms on our website. Your continued use of the Services after changes are posted constitutes your acceptance of the modified Terms.
8.2 Governing Law: These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of laws principles.
8.3 Dispute Resolution: Any disputes arising out of or relating to these Terms or the Services will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
8.4 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
8.5 Entire Agreement: These Terms, together with the Privacy Policy and any service contracts, constitute the entire agreement between you and [Your Company Name] regarding the Services.
If you have any questions about these Terms, please contact us at